01 | 回复/总结/确认之前与客人的讨论

• With reference to our telephone conversation today…
• 关于我们今天在电话中的谈话…（用于电话沟通后的确认邮件）
• As we discussed on the phone… 
• 如我们上次在电话中的讨论…
• In my previous e-mail on October 5…
• 在10月5日所写的邮件中…
• As I mentioned earlier about… 
• 如我先前所提及关于…
• As indicated in my previous e-mail… 
• 如我在先前的信中所提出…
• I am writing to follow up on our earlier decision on the…
• 我写信来追踪我们之前对于…的决定
• from our decision at the previous meeting…
• 如我们在上次会议中的决定…
• As you requested/per your requirement… 
• 按照您的要求…
• In reply to your e-mail dated April 1, we decided…
• 针对您4月1日的邮件，我们有如下决定…
• As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement.
• 对于我们昨天在电话中所谈，我想答复您我们合约的—些待解决的问题。
• I received your voice message regarding the subject. I’m wondering if you can elaborate i.e. provide more details.
• 我收到您关于这个主题的留言．我想您是否可以再详尽说明，也就是再提供多一点细节
• I received your message regarding the subject. I’m wondering if you can elaborate i.e. provide more details.
• 我收到您关于这个主题的留言，能否可以再详尽说明，再提供多一点细节。

02 | 通知客人决定或变化

• I am writing to confirm /enquire/inform you…
• 我写信是要确认/询问/通知您…
• Please be advised/informed that… 
• 请知悉…
• Please note that… 
• 请注意…
• We would like to inform you that… 
• 我们想要通知您…
• I am delighted to tell you that… 
• 我很高兴地告诉您…
• We are pleased to learn that… 
• 我们很高兴得知…
• We wish to notify you that… 
• 我们希望通知您…
• We are sorry to inform you that… 
• 我们很抱歉地通知您…
• I’m afraid I have some bad news. 
• 我恐怕要带来—些坏消息。
• Due to circumstances beyond our control… 
• 由于情况超出我们所能控制…
• I am fine with the proposal. 
• 我对这份提按没意见。
• It would be difficult for us to accept… 
• 我们很难接受…
• I hope you see from the reduction that we are really doing our utmost.
• 我希望你能够看到我们事实上已经作出了最大程度的让价。

03 | 适合做call to action的语句

• Please give us your preliminary thoughts about this.
• 请让我知道您对于这件事情初步的想法。
• Please advise if you agree with this approach.
• 请告知是否您同意这个方法。
• I would appreciate it very much if you would send me your reply by next Monday.
• 如果能在下周—前收到您的答复，我将非常感激。
• I hope this is OK with you. If not, let me know by e-mail ASAP.
• 希望您同意，如果不行，请尽快邮件回复我。
• May I have your reply by April 1, if possible?
• 我可否在4月1日前收到您的答复？

04 | 向客人致歉

• I would like to apologize for… 
• 我想就…道歉…
• I apologize for the delay in… 
• 对于…的耽搁，我深感抱歉。
• We are sorry for any inconvenience caused. 
• 对于产生任何不便，我们感到抱歉。
• I am sorry for any inconvenience this has caused you.
• 对于造成您的任何不便，我感到抱歉。
• I’m really sorry about this. 
• 关于这件事，我真的很抱欺。
• We apologize for the delay and hope that it doesn’t inconvenience you too much．
• 我们为耽搁道歉，希望不会给您带来太多的不便。
• Hoping that this will not cause you too much trouble.
• 希望没有给您带来太多麻烦。
• Kindly excuse our not replying to your favor of the 8th of May until today.
• 您5月8日的邮件我们回复晚了，非常抱歉。
• I do hope this undesirable incident will not stand in the way of our future business.
• 希望这个令人不快的意外不会妨碍我们以后的生意。

05 | 阐述你的优势

• They are not only as low-priced as other makers, but they are distinctly superior in the following respects.
• 我们的产品不仅与同等产品一样价位低廉，而且在以下一些方面更具有先进之处。
• You will get a 30% increasing production upon using this machine and also it allows one person to perform the task of three people.
• 使用这台机器可以使生产率提高30%，同样也可以使三个人所做的工作，由一个人就可以完成。
• This machine will pay back your investment in 6 months.
• 使用这台机器6个月就可收回投资成本。
• These machines have few breakdowns and easy to maintain because of their simple mechanical structure.
• 此机构设备结构简单，因此故障少，便于维护。
• This material has a durable and easy-to-clean surface.
• 这种材料便于清洗，且耐用。
• As our products have all the feature you need and 20% cheaper compared with that Japanese made, I strongly recommended to you.
• 我向您强烈推荐，我们的产品具备您所想要的全部特征，而且比同等日本产品便宜20%。
• We feel that our product is the best kind in Asia and we can very well compete against Japan in price.
• 我们认为我们的产品是亚洲市场上最好的，可以在价格上与日货竞争。
• Our products are always good as the samples we send, I can promise there will be no debasement of quality.
• 我们的产品一直如我们发给你的样品那样好，我能保证将不会降低质量。

06 | 一些商务客套话

• We would be grateful if you could…
• 我们会很感激如果您可以…
• I could appreciate it if you could…
• 我会很感激如果您可以…
• Please let me know if there’s anything I can do to help.
• 如有我能帮得上忙的地方，请不要客气。
• If there’s anything else I can do for you on/regarding this matter. Please feel free to contact me at any time.
• 对于这件事，如果还有任何我能帮得上忙的地方，请不要客气，随时与我联络。
• If you have any further questions, please feel free to contact me．
• 如果您有任何问题，请不要客气与我联络。
• Please feel free to call me at any time, I will continually provide full support．
• 请随时跟我联络，我会持续地提供全程支援。
• Please let me know if this is suitable.
• 请让我知道这是否恰当。
• I hope this is clear and we are happy to discuss this further if necessary.
• 希望上述说明很清楚，如有必要，我们很乐意再进—步讨论。
• Please keep me informed on the matter.
• 请随时让我知道这件事的进展。
• Any comments will be much appreciated.
• 对于您的任何建议，我将非常感激。
• Once again, thank you all for your commitment and support.
• 再一次感谢您的承诺及支持。
• We assure you of our best services at all times.
• 我方保证向贵方随时提供最佳服务。
• If there is anything we can do to help you, we shall be more than pleased to do so.
• 贵公司若有所需求，我公司定尽力效劳。
• We sincerely hope that this transaction will turn out to the satisfaction of both parties.
• 我们真诚地希望本次交易双方都能满意。